Shipping policy
Shipping Costs
- We offer free standard shipping within the United States on all orders.
- At this time, we do not offer international shipping.
Order Processing Time
- Orders are processed within 5-7 business days. We strive to ship orders as quickly as possible, but processing times may vary depending on product availability or other factors.
- You will receive a confirmation email with tracking information once your order has shipped.
Shipping Times
- Once shipped, standard shipping generally takes 3-7 business days within the U.S. to arrive at your destination.
- Please note that delivery times may vary due to factors outside of our control, such as carrier delays, holidays, or inclement weather.
Returns & Exchanges
- You may return items within 30 days of delivery for a refund or exchange.
- Items must be returned in their original condition and packaging.
- Customers are responsible for return shipping costs.
- For more information on returns, please review our Return Policy.
Lost or Delayed Packages
- Once shipped, Pearl Luna is not responsible for lost, stolen, or delayed packages caused by shipping carriers.
- If you experience issues with delivery, please contact the carrier directly using the tracking information provided in your shipment confirmation email.
Questions?
For any shipping-related questions or concerns, feel free to contact us at support@pearlluna.com. We’re happy to assist you!